Customer Service Supervisor - Bali (Remote Work Opportunity)

Join Optum as a Customer Service Supervisor in beautiful Bali and lead a dynamic team dedicated to delivering exceptional service. In this role, you will oversee daily operations, mentor team members, and ensure seamless customer interactions. This is a unique opportunity to work in a vibrant, remote-friendly environment where your leadership can make a significant impact.

Optum is a global leader in healthcare services, and our presence in Bali allows us to provide top-notch customer service to our clients. As a Customer Service Supervisor, you will be responsible for managing a team of customer service representatives, ensuring they are equipped with the tools and knowledge to handle customer inquiries effectively. You will also be involved in training and development activities to help your team grow and thrive.

In this role, you will use tools like Zendesk, Salesforce, and Microsoft Teams to streamline customer service processes. Daily, you will coordinate with your team to resolve customer issues, track performance metrics, and implement improvements. This position offers a competitive salary and the chance to be part of a forward-thinking company with a strong commitment to employee development.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of the customer service team, ensuring high levels of customer satisfaction.
• Mentor and develop team members through regular training and feedback sessions.
• Monitor and analyze customer service performance metrics using tools like Zendesk and Salesforce.
• Coordinate with other departments to ensure seamless customer interactions.
• Implement and maintain customer service best practices and protocols.
• Resolve customer complaints and issues in a timely and professional manner.
• Conduct performance reviews and provide constructive feedback to team members.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 3 years of experience in customer service management or a similar role.
• Proven experience in leading and mentoring a team of customer service representatives.
• Strong knowledge of customer service software such as Zendesk, Salesforce, and Microsoft Teams.
• Excellent communication and interpersonal skills.
• Ability to analyze data and provide actionable insights.
• Strong problem-solving and decision-making skills.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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