Guest Relation Officer (Japanese/Korean Speaker) - Luxury Hospitality in Bali

Join the Kawano Family at Cipta Prima Jaya and become a vital part of our luxury hospitality team in the heart of Badung, Bali! As a Guest Relation Officer (Japanese/Korean Speaker), you will play a key role in delivering exceptional service to our valued guests. This is your chance to immerse yourself in the vibrant culture of Bali while making a meaningful impact on our guests' experiences.

At Cipta Prima Jaya, we pride ourselves on offering a unique blend of traditional Japanese and Korean hospitality, creating an unforgettable atmosphere for our guests. As a Guest Relation Officer, you will be responsible for ensuring that every guest feels welcome and well-cared for, from the moment they arrive until they depart. You'll use your excellent language skills to communicate effectively, resolve any issues that may arise, and go above and beyond to exceed our guests' expectations.

This role offers a fantastic opportunity to grow within a dynamic and supportive team. With your passion for hospitality and your fluency in Japanese and Korean, you'll have the chance to make a lasting impression on our guests and contribute to the success of our luxury hospitality business in Bali.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional guest service in Japanese and Korean, ensuring all guests feel welcome and well-cared for.
• Communicate effectively with guests, addressing their needs and resolving any issues that may arise.
• Use front desk software, such as Opera or Cezanne, to manage guest reservations and check-ins/check-outs.
• Assist with event planning and coordination, ensuring that all events run smoothly and meet the expectations of our guests.
• Collaborate with the housekeeping and maintenance teams to ensure that our guests' rooms are clean, comfortable, and well-stocked.
• Promote our luxury hospitality services and amenities to guests, highlighting the unique aspects of our property.
• Maintain a high level of professionalism and discretion, upholding the standards of our luxury hospitality business.
• Stay up-to-date with industry trends and best practices in hospitality, continuously improving your skills and knowledge.

🎓 Kualifikasi & Syarat

• Fluency in both Japanese and Korean, with the ability to communicate effectively in both languages.
• Minimum of 2 years of experience in a hospitality or customer service role, preferably in a luxury or high-end setting.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management skills, with the ability to work efficiently in a fast-paced environment.
• Proficiency in using front desk software, such as Opera or Cezanne.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Professional appearance and demeanor, with a strong commitment to upholding the standards of our luxury hospitality business.
• Valid work permit and visa for Indonesia, as required by law.

🛠️ Keahlian

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